Delivery Issue Canada - ISP Telecom

Incident Report for Sinch

Resolved

This incident has been resolved.

Kindly note that this service degradation also affected a subset of smaller US operators.

Incident Start Time: 2025-10-14 09:06 UTC

Incident End Time: 2025-10-14 10:51 UTC

Posted Oct 14, 2025 - 11:20 UTC

Investigating

We are currently observing delivery issues in Canada - ISP Telecom.

Incident Start Time: 2025-10-14 09:06 UTC

Impact: Failed or Delayed MT's/Failed or Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 14, 2025 - 09:56 UTC

This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - US - ShortCode).