Ticket Number :: MNOC-33027 Services:: DI MMS 365 - MM7
Description ::
• All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 13-Sep-2021 16:15 Hrs.. Incident End Date & Time (GMT) : 13-Sep-2021 22:00 Hrs.
Posted Sep 13, 2021 - 22:09 UTC
Update
Queues are still decreasing. We will update you once all queues are cleared.
Posted Sep 13, 2021 - 20:58 UTC
Identified
Queues are still decreasing. We will update you once all queues are cleared.
Posted Sep 13, 2021 - 18:43 UTC
Investigating
Ticket Number :: MNOC-33027 Services :: DI MMS 365 – MM7
Description ::
• Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. • This would potentially cause delay in delivery of Multimedia messages. • Traffic in queue is processing normally and we will provide an update on the progress made.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 13-Sep-2021 16:15 Hrs.
Posted Sep 13, 2021 - 16:47 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).