DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages || TT# MNOC-47963
Incident Report for Sinch
Dear Client,

We are writing to inform you that queues have been cleared and traffic has resumed back to normal.
Hence we consider this issue as resolved.

Incident End Date & Time (GMT) : May 22, 2023 01:30 Hrs. GMT

We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to operatorservices.noc@sinch.com
Posted May 22, 2023 - 01:44 UTC
We are continuing to investigate this issue.
Posted May 21, 2023 - 19:07 UTC
Ticket Number :: MNOC-47963
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Sun May 21 15:30 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.
Posted May 21, 2023 - 15:36 UTC
This incident affected: Sinch DI Services (MMS 365).