DI SMS 365 | Enterprise Messaging | Delay in delivery of MO, MT and DLR towards one of our partners in Mexico

Incident Report for Sinch

Resolved

We are able to observe normalized traffic patterns towards Mexico.

Incident Start time: 04 Nov 2021 06:30 Hrs.
Incident End time: 04 Nov 2021 08:30 Hrs.
Posted Nov 04, 2021 - 09:39 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::

• Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners in Mexico.
• Some of our customers may observe potential delay in delivery of traffic bound towards the same.
• Sinch DI Support team is currently working with high priority to resolve this issue.
• Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::

Mobile Terminating (MT) Traffic: Potential Delay in delivery
Mobile Originated (MO) Traffic: Potential Delay in delivery
DR Notification : Potential Delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 04 Nov 2021 06:30 Hrs.


If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Nov 04, 2021 - 07:15 UTC