Delivery Issues - Telcel Mexico

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident start time: 2022-09-05 14:55 UTC
Incident end time: 2022-09-05 15:35 UTC

Posted Sep 05, 2022 - 16:23 UTC

Update

We are continuing to investigate this issue.

Posted Sep 05, 2022 - 15:17 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing MT and DR delivery issues towards Mexico - Telcel.
Impact: Clients may experience delayed or failed MT/DR/MO traffic for Mexico Telcel.

Incident start time: 2022-09-05 14:55 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.

Posted Sep 05, 2022 - 15:15 UTC

This incident affected: External Connectivity (SMS - LATAM).