Sinch Engage - Web portal degradation

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-08-18 13:32 UTC
Incident End Time: 2026-08-18 15:22 UTC
Posted Aug 18, 2026 - 15:30 UTC

Investigating

We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings.

The issue is affecting both EU and APAC environments.

Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available.

We are actively investigating and will provide further updates as more information becomes available.
Posted Aug 18, 2026 - 14:52 UTC
This incident affected: Sinch Engage (Web Portal, Legacy Brands (MessageNet, DirectSMS, MobiPost, SMS Central, Wholesale SMS, Streetdata)).
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