Services :: DI SMS 365 (iSMS) Ticket Number :: INC-1435
Start Date and Time (GMT):: 19 August 2024 22:30 Hrs. End Date and Time (GMT):: 19 August 2024 23:02 Hrs.
Impact Mobile Terminating (MT) Traffic: Potential Impact Mobile Originated (MO) Traffic: Potential Impact DR Notification: Potential Impact
Description: We observed a significant problem with massive connection drops on our EU infrastructure. This might have impacted the iSMS traffic delivery. Customers might have experienced connection convergence (OR) timeouts and connection resets during this time period.
We are pleased to report that the issue has been resolved, and traffic is now functioning normally. Our team has addressed the problem to ensure stability and prevent recurrence. We are actively monitoring the situation to ensure continued stability and to prevent any future disruptions.
We apologise for any inconvenience this may have caused and appreciate your understanding as we worked to resolve the issue.
If you experience any issues, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted Aug 19, 2024 - 23:43 UTC
This incident affected: Sinch DI Services (International SMS 365).