We see that all the MM7 queues has been cleared and issue has been resolved.
Incident Start Date & Time (GMT) : 03-Oct-2022 15:20 Hrs. Incident End Date & Time (GMT) : 06-Oct-2022 11:20 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'Support' from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Oct 06, 2022 - 11:49 UTC
Update
MM7 queues built within our platform are due to high traffic and are gradually decreasing. We will continue to monitor and update on further improvements.
Posted Oct 05, 2022 - 22:43 UTC
Update
MM7 queues built within our platform are due to high traffic and are gradually decreasing. We will continue to monitor and update on further improvements.
Posted Oct 05, 2022 - 18:02 UTC
Update
MM7 queues built within our platform are due to high traffic and are gradually decreasing. We will continue to monitor and update on further improvements.
Posted Oct 05, 2022 - 12:55 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are reducing gradually. We are closely monitoring and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Oct 04, 2022 - 20:13 UTC
Update
MM7 queues built within our platform are due to high traffic and are gradually decreasing. We will continue to monitor and update on further improvements.
Posted Oct 04, 2022 - 08:36 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 04, 2022 - 00:21 UTC
Investigating
Ticket Number : : MNOC-43345 Services :: DI MMS 365 – MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
We will update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 03-Oct-2022 15:20 Hrs.