We are seeing normalized performance towards Italy. The issue was caused due to connectivity issues on our supplier's end.
Incident start time: 2021-05-25 11:35 UTC Incident restoration time: 2021-05-25 14:30 UTC Incident End time: 2021-05-26 09:00 UTC
We appreciate your patience meanwhile we worked with the supplier to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted May 26, 2021 - 10:29 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing MT delivery issues towards Italy. Impact: Clients may experience delayed or failed MT traffic towards Italy.
Incident start time: 2021-05-25 11:35 UTC
We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.
Posted May 25, 2021 - 12:33 UTC
This incident affected: External Connectivity (SMS - EMEA).