We are writing to inform you that this incident is now resolved.
Incident Start Time: 2021-11-10 14:40 UTC Incident End Time: 2021-11-10 15:30 UTC
We appreciate your patience while we worked to resolve this issue. Should you have any further questions or concerns, please, do not hesitate to reach out to support@sinch.com
Posted Nov 10, 2021 - 15:55 UTC
Investigating
Dear Client,
We are currently experiencing a service outage with our Conversation API, Numbers API, Pricing Updates API, and our Customer Dashboard.
Impact: Clients will be unable to access the APIs mentioned above.
Incident Start Time: 2021-11-10 14:40 UTC Incident End Time: TBD
Our engineers are currently investigating this issue.
We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Nov 10, 2021 - 15:24 UTC
This incident affected: Dashboard.sinch.com (Payment, SMS Administration, Numbers Administration, Analytics, Customer Support, 2FA) and Messaging APIs (SMS Template Management API - US, SMS Template Management API - EU).