Delivery Issue - Claro Brazil

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident End Time: 2022-08-10 08:00 UTC

Posted Aug 11, 2022 - 13:56 UTC

Investigating

We are observing MT delivery issues towards the Claro network in Brazil.

Incident Start Time: 2022-07-07 19:55 UTC

We will update as soon as we have more information.

Posted Jul 07, 2022 - 21:57 UTC

Monitoring

We are writing to inform you that we are able to observe normalized traffic patterns towards the Claro network in Brazil.

Incident Start Time: 2022-07-06 03:29 UTC
Incident Restoration Time: 2022-07-07 02:20 UTC
Incident End Time: TBA

We will keep monitoring to ensure that the traffic remains stable.

Posted Jul 07, 2022 - 02:59 UTC

Update

We are continuing to investigate this issue.

Posted Jul 06, 2022 - 04:18 UTC

Investigating

We are observing MT delivery issues towards the Claro network in Brazil.

Incident Start Time: 2022-07-06 03:29 UTC

We will update as soon as we have more information.

Posted Jul 06, 2022 - 03:46 UTC

This incident affected: External Connectivity (SMS - LATAM).