Update - We are awaiting for our carrier update.
As soon as we have any updates, they will be shared accordingly.
Apr 16, 2024 - 09:09 UTC
As soon as we have any updates, they will be shared accordingly.
Apr 16, 2024 - 09:09 UTC
Identified - The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.
As soon as we have any updates, they will be shared accordingly.
Apr 16, 2024 - 06:35 UTC
As soon as we have any updates, they will be shared accordingly.
Apr 16, 2024 - 06:35 UTC
Investigating - We are currently observing delivery issues towards Myanmar - MPT.
Incident Start Time: 2024-04-16 05:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 16, 2024 - 06:28 UTC
Incident Start Time: 2024-04-16 05:30 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
We will update as soon as we have more information.
Apr 16, 2024 - 06:28 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 05:24 UTC
Apr 16, 2024 - 05:24 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 00:01 UTC
Apr 16, 2024 - 00:01 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 21:08 UTC
Apr 15, 2024 - 21:08 UTC
Investigating - We are currently observing delivery issues towards Equatorial Guinea - Orange
Incident Start Time: 2024-04-15 19:06 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Apr 15, 2024 - 19:26 UTC
Incident Start Time: 2024-04-15 19:06 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts
Apr 15, 2024 - 19:26 UTC
Update - We are continuing to investigate this issue.
Apr 16, 2024 - 02:02 UTC
Apr 16, 2024 - 02:02 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 21:04 UTC
Apr 15, 2024 - 21:04 UTC
Update - We are continuing to investigate this issue.
Apr 15, 2024 - 18:08 UTC
Apr 15, 2024 - 18:08 UTC
Investigating - Dear Client,
We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.
Incident Start Time: 2024-04-10 09:00 UTC
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please, contact support@sinch.com should you require further information or assistance.
Apr 15, 2024 - 15:05 UTC
We are writing to inform you that we are currently observing performance degradation affecting our Calling Service towards China.
Incident Start Time: 2024-04-10 09:00 UTC
We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.
Please, contact support@sinch.com should you require further information or assistance.
Apr 15, 2024 - 15:05 UTC
Connectivity by region
Degraded Performance
SMS - APAC
?
Degraded Performance
SMS - EMEA
?
Degraded Performance
SMS - Latin America
?
Operational
SMS - CA - LongCode
?
Operational
SMS - CA - ShortCode
?
Operational
SMS - CA - Toll Free
?
Operational
SMS - US - LongCode
?
Operational
SMS - US - ShortCode
?
Operational
SMS - US - Toll Free
?
Operational
SMS - US - 10DLC
?
Operational
MMS - US
?
Operational
MMS - US - Toll Free
?
Operational
MMS - US - 10DLC
?
Operational
Voice - Global
?
Operational
Lookup - Global
?
Operational
Video - Global
?
Operational
MMS - AU
?
Operational
MMS - APAC
?
Operational
Messaging API - AU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
Messaging API - BR
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
sFTP2SMS
?
Operational
Messaging API - CA
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
Operational
Messaging API - EU
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
WhatsApp
?
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
RCS
Operational
Messaging API - US
Operational
SMPP
?
Operational
HTTP
?
Operational
REST
?
Operational
MMS
Operational
RCS
Operational
WhatsApp
?
Operational
SPAN
Operational
Conversation API
?
Operational
SMS Template Management API
?
Operational
US Disconnect File Service
Operational
🔗 EXTERNAL - Campaign Registry status
?
Operational
Voice
Degraded Performance
Data Calling
Operational
Phone Calling (PSTN)
Degraded Performance
Video Calling
Operational
SIP Trunk
Operational
Verification
Operational
Flash Call Verification
Operational
SMS Verification
Operational
Verification Text to Speech
Operational
Provisioning API
Operational
Provisioning API Core
?
Operational
WhatsApp Provisioning API
Operational
Webhook Provisioning API
Operational
Lookup API Endpoints
Operational
ENUM AU
Operational
HTTP AU
Operational
ENUM EU
?
Operational
HTTP EU
?
Operational
ENUM US
?
Operational
HTTP US
?
Operational
ENUM CA
Operational
HTTP CA
?
Operational
Sinch DI Services
Operational
MM4 (MMS 365)
Operational
MM7 (MMS 365)
Operational
E-mail 365
Operational
SMS 365 Operator RoW
?
Operational
SMS 365 Operator US
?
Operational
International SMS 365
Operational
NRS Internal
Operational
NRS External
Operational
SaaS Applications
Operational
Contact Pro - AF
Operational
Contact Pro - AU
Operational
Contact Pro - EU
Operational
Contact Pro - NA
Operational
Legacy API
Operational
MSIP (mBlox)
Operational
OIDS (mBlox)
Operational
Redhot XML (mBlox)
Operational
SMPPG (mBlox)
Operational
E3 (Dialogue)
Operational
SMS (Legacy Sinch)
Operational
HTTP API (TWW)
Operational
Numbers API
?
Operational
Customer Portal
Operational
Payment
Operational
SMS Administration
Operational
Numbers Administration
Operational
Analytics
Operational
Customer Support
?
Operational
2FA
Operational
US Campaigns
?
Operational
Login/Sign up
Operational
Mailgun
Operational
mailgun Control Panel
Operational
mailgun Email Validation
Operational
mailgun Inbox Placement
Operational
mailgun Spam Trap Network
Operational
Campaigns
?
Operational
Campaigns (France 🇫🇷)
?
Operational
Campaigns API (France 🇫🇷)
?
Operational
sFTP Connectors (France 🇫🇷)
?
Operational
Campaigns (Europe 🇪🇺)
?
Operational
Campaigns API (Europe 🇪🇺)
?
Operational
sFTP Connectors (Europe 🇪🇺)
?
Operational
Campaigns (North America 🇺🇸 / 🇨🇦)
?
Operational
Campaigns API (North America 🇺🇸 / 🇨🇦)
?
Operational
sFTP Connectors (North America 🇺🇸 / 🇨🇦)
?
Operational
Elastic SIP Trunking (beta)
Operational
API
?
Operational
Inbound Calling
Operational
Outbound Calling
Operational
International Calling
Operational
9-1-1 / Emergency Services
?
Operational
User Interface
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Campaigns Application Maintenance
Apr 16, 2024 12:00-13:00 UTC
Internal maintenance
Posted on Apr 16, 2024 - 07:20 UTC
Posted on Apr 16, 2024 - 07:20 UTC
DI SMS 365 (SMSX) | Operator Services | Application and Database Maintenance | PCR Number # PCRSDI-11075
Apr 17, 2024 09:30-15:30 UTC
Update -
Dear Clients,
Please be informed that the below maintenance has been postponed for tomorrow Apr 17th same time.
We will update you accordingly.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 16, 2024 - 08:59 UTC
Please be informed that the below maintenance has been postponed for tomorrow Apr 17th same time.
We will update you accordingly.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 16, 2024 - 08:59 UTC
Scheduled -
Services :: DI SMS 365
PCR Number :: PCRSDI-11075
Start Date and Time (GMT):: 17 April 2024 09:30 Hrs.
End Date and Time (GMT):: 17 April 2024 15:30 Hrs.
Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 10, 2024 - 22:55 UTC
PCR Number :: PCRSDI-11075
Start Date and Time (GMT):: 17 April 2024 09:30 Hrs.
End Date and Time (GMT):: 17 April 2024 15:30 Hrs.
Impact::
Mobile Terminating (MT) Traffic: Not Impacted.
Mobile Originated (MO) Traffic: Not Impacted.
DR Notification: Not Impacted.
Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. None of the services are impacted due to this activity.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Apr 10, 2024 - 22:55 UTC
Sinch Scheduled Maintenance - Elastic SIP Trunking
Apr 17, 2024 13:00-14:00 UTC
Sinch Elastic SIP Trunking will be undergoing maintenance - the scheduled work is not expected to impact services. This is being sent as a courtesy notice in the event that you experience issues with your service during the maintenance window.
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Apr 16, 2024 - 02:28 UTC
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Apr 16, 2024 - 02:28 UTC
Sinch Emergency Network Maintenance - UK5 Site
Apr 18, 2024 02:00-05:00 UTC
Dear Client,
Type: Scheduled Network Maintenance
Affected site: UK5 Site
We will be performing a scheduled maintenance on our network hub UK5.
Maintenance window: 2024-04-18 02:00 UTC to 05:00 UTC
Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from Reunion
During the maintenance window, we are expecting about a 10 minute period where clients may experience connectivity disruptions. Clients are recommended to connect to their alternate site for the duration of this maintenance.
Posted on Apr 04, 2024 - 18:00 UTC
Type: Scheduled Network Maintenance
Affected site: UK5 Site
We will be performing a scheduled maintenance on our network hub UK5.
Maintenance window: 2024-04-18 02:00 UTC to 05:00 UTC
Impact: During the maintenance window, clients may observe delayed or expired MT's and MO's to/from Reunion
During the maintenance window, we are expecting about a 10 minute period where clients may experience connectivity disruptions. Clients are recommended to connect to their alternate site for the duration of this maintenance.
Posted on Apr 04, 2024 - 18:00 UTC
DI MMS 365 - MM7 | Operator Services | Application Maintenance | PCR Number # PCRSDI-11053
Apr 18, 2024 06:00-11:00 UTC
Services :: DI MMS 365 - MM7
PCR Number :: PCRSDI-11053
Start Date and Time (GMT):: 18 April 2024 06:00 Hrs.
End Date and Time (GMT):: 18 April 2024 11:00 Hrs.
Impact::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery,
Mobile Originated (MO) Traffic: Potential Delay in Delivery,
DR Notification: Potential Delay in Delivery,
Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Few of our customers may observe some latency in delivery of MO/MT/DR.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 12, 2024 - 00:48 UTC
PCR Number :: PCRSDI-11053
Start Date and Time (GMT):: 18 April 2024 06:00 Hrs.
End Date and Time (GMT):: 18 April 2024 11:00 Hrs.
Impact::
Mobile Terminating (MT) Traffic: Potential Delay in Delivery,
Mobile Originated (MO) Traffic: Potential Delay in Delivery,
DR Notification: Potential Delay in Delivery,
Description::
Digital Interconnect has scheduled a planned application maintenance to carry out activities on the internal applications. Few of our customers may observe some latency in delivery of MO/MT/DR.
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 12, 2024 - 00:48 UTC
Sinch Planned Maintenance: MMS
Apr 18, 2024 08:00-09:00 UTC
Dear Client,
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Scheduled Maintenance - MMS
Start Time: 2024-04-18 08:00 UTC
End Time: 2024-04-18 09:00 UTC
Impact MMS: MMS US, CA, PR, AU.
Messages will be rejected during restart of application for ~30 seconds at API end.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 04, 2024 - 18:04 UTC
We are writing to inform you that as part of our continuous efforts to improve the performance and reliability of our platform, we will be performing a scheduled maintenance on MMS platform at the times specified below.
Type: Scheduled Maintenance - MMS
Start Time: 2024-04-18 08:00 UTC
End Time: 2024-04-18 09:00 UTC
Impact MMS: MMS US, CA, PR, AU.
Messages will be rejected during restart of application for ~30 seconds at API end.
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled, we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 04, 2024 - 18:04 UTC
External Maintenance - Toll-Free Number Provider
Apr 18, 2024 08:00-12:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:
Start Time: 2024-04-18 04:00 AM UTC
End Time: 2024-04-18 08:00 AM UTC
Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Posted on Mar 29, 2024 - 08:52 UTC
Start Time: 2024-04-18 04:00 AM UTC
End Time: 2024-04-18 08:00 AM UTC
Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Posted on Mar 29, 2024 - 08:52 UTC
*.mblox.com SSL Certificate Update
Apr 18, 2024 15:00-16:00 UTC
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.mblox.com.. The SSL certificate will be updated during the times specified below.
Start Time: 2024-04-18 15:00 UTC
End Time: 2023-04-18 16:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
*.mblox.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Em-fMWFBQ49KvuSMQz2p6yoBm64XOGh9d4GiONS2gexcvA?e=4gdHJn
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Apr 09, 2024 - 17:35 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.mblox.com.. The SSL certificate will be updated during the times specified below.
Start Time: 2024-04-18 15:00 UTC
End Time: 2023-04-18 16:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
*.mblox.com
Download the Certificate Files Here
https://clxgroup.sharepoint.com/:f:/s/CLX_Support_Anonymous_link/Em-fMWFBQ49KvuSMQz2p6yoBm64XOGh9d4GiONS2gexcvA?e=4gdHJn
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Apr 09, 2024 - 17:35 UTC
External Maintenance - Singtel Singapore
Apr 18, 2024 17:00-21:00 UTC
Singtel Singapore has a scheduled maintenance.
Impact:
Message latency may occur during the maintenance window.
Start Time: 2024-04-18 17:00 UTC
End Time: 2024-04-18 21:00 UTC
Posted on Apr 12, 2024 - 11:02 UTC
Impact:
Message latency may occur during the maintenance window.
Start Time: 2024-04-18 17:00 UTC
End Time: 2024-04-18 21:00 UTC
Posted on Apr 12, 2024 - 11:02 UTC
Sinch Contact Pro Quarterly Maintenance - AU
Apr 20, 2024 10:00 - Apr 21, 2024 16:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-20 (Saturday) 10 AM UTC
End time: 2024-04-21 (Sunday) 4 PM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:29 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-20 (Saturday) 10 AM UTC
End time: 2024-04-21 (Sunday) 4 PM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:29 UTC
Sinch Contact Pro Quarterly Maintenance - EU
Apr 20, 2024 16:00 - Apr 21, 2024 22:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-20 (Saturday) 4 PM UTC
End time: 2024-04-21 (Sunday) 10 PM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:32 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-20 (Saturday) 4 PM UTC
End time: 2024-04-21 (Sunday) 10 PM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:32 UTC
Sinch Contact Pro Quarterly Maintenance - AF
Apr 20, 2024 16:00 - Apr 21, 2024 22:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-20 (Saturday) 4 PM UTC
End time: 2024-04-21 (Sunday) 10 PM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:27 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-20 (Saturday) 4 PM UTC
End time: 2024-04-21 (Sunday) 10 PM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:27 UTC
Sinch Contact Pro Quarterly Maintenance - NA
Apr 21, 2024 01:00 - Apr 22, 2024 07:00 UTC
Dear Customer,
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-21 (Sunday) 1 AM UTC
End time: 2024-04-22 (Monday) 7 AM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:34 UTC
We will be performing Contact Pro version upgrade as follows.
Start time: 2024-04-21 (Sunday) 1 AM UTC
End time: 2024-04-22 (Monday) 7 AM UTC
During this maintenance window, there will be a service break for 30 minutes.
For more details or questions related to the maintenance you can contact us via a support ticket:
https://tickets.sinch.com/servicedesk/customer/portal/59
Best Regards,
Sinch Contact Pro team
Posted on Apr 16, 2024 - 07:34 UTC
Conversation API Routine Maintenance - EU
Apr 24, 2024 08:00-09:00 UTC
We have a scheduled maintenance related to EU1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2024-04-24 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Mar 27, 2024 - 08:40 UTC
Maintenance window: 2024-04-24 08:00 UTC to 09:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: eu.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 08:00 UTC and 09:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Mar 27, 2024 - 08:40 UTC
Conversation API Routine Maintenance - US
Apr 24, 2024 09:00-10:00 UTC
We have a scheduled maintenance related to US1 Conversation API “Apps” and Channel Adapters
Maintenance window: 2024-04-24 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Mar 27, 2024 - 08:42 UTC
Maintenance window: 2024-04-24 09:00 UTC to 10:00 UTC
Impact: Clients may experience delayed delivery and receipt of messages routed via the conversation API during the maintenance window. Messages to all channels will be queued. The “App” will have a maximum downtime of 10 minutes during the window.
Affected endpoint: us.conversation.api.sinch.com
Planned maintenance of this endpoint occurs on the second and fourth Wednesday each month, between 09:00 UTC and 10:00 UTC.
Release notes can be found here: https://developers.sinch.com/docs/release-notes-conversationapi
Posted on Mar 27, 2024 - 08:42 UTC
Customer Portal Routine Maintenance
Apr 25, 2024 05:00-07:00 UTC
Dear Client,
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2024-04-25 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Apr 02, 2024 - 06:49 UTC
We have a scheduled maintenance on our dashboard.sinch.com customer portal
Maintenance window: 2024-04-25 05:00 UTC to 07:00 UTC.
Impact: Users of dashboard.sinch.com may experience issues connecting to the site or its components
We appreciate your patience and apologize for any inconvenience during this maintenance period.
If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Posted on Apr 02, 2024 - 06:49 UTC
Sinch Scheduled Maintenance - BR1 Site
Apr 25, 2024 07:00-11:00 UTC
We have a planned maintenance window for our BR1 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-04-25 07.00 - 11.00 UTC
Affected site: BR1
SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:57 UTC
Maintenance Window:
Date/time: 2024-04-25 07.00 - 11.00 UTC
Affected site: BR1
SMPP FQDN: br1.smpp.api.sinch.com
HTTP FQDN: br1.httpsms.api.sinch.com
ENUM FQDN: br1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:57 UTC
SMS Legacy API SSL Certificate Update
Apr 25, 2024 08:00-11:00 UTC
Dear Client,
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.sms.sdi.sinch.com.
The wildcard SSL certificate is being used in all Legacy API regions and it will be updated during the times specified below.
Start Time: 2024-04-25 08:00 UTC
End Time: 2024-04-25 11:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
Download the Certificate Files Here :
star.sms.sdi.sinch.com-2025-CA-Bundle.crt
https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EWDJTyYBsPdCi12-8ze68JAB83pM_3FrYRCOo_pY2Cu9mw
star.sms.sdi.sinch.com-2025.crt
https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EWJ0ccCijz1HoVAnShHjKFgBnF3H3QWIT55AqedmdwnugQ
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Apr 11, 2024 - 15:31 UTC
This is to notify about the scheduled maintenance for the installation of the updated SSL certificate for *.sms.sdi.sinch.com.
The wildcard SSL certificate is being used in all Legacy API regions and it will be updated during the times specified below.
Start Time: 2024-04-25 08:00 UTC
End Time: 2024-04-25 11:00 UTC
Type: Scheduled Maintenance
Maintenance: SSL Certificate Updates
Impact: Clients connecting to the listed Gateways via SSL secured ports will fail if the client SSL application does not have the updated SSL certificate preloaded in its SSL trust store or they do not auto-accept new certificates for a seamless SSL certificate switchover.
Download the Certificate Files Here :
star.sms.sdi.sinch.com-2025-CA-Bundle.crt
https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EWDJTyYBsPdCi12-8ze68JAB83pM_3FrYRCOo_pY2Cu9mw
star.sms.sdi.sinch.com-2025.crt
https://clxgroup.sharepoint.com/:u:/s/CLX_Support_Anonymous_link/EWJ0ccCijz1HoVAnShHjKFgBnF3H3QWIT55AqedmdwnugQ
We appreciate your patience and apologize for any inconvenience experienced during this maintenance period. If for any reason the maintenance is extended or cancelled we will advise you accordingly.
Please contact support@sinch.com should you require further information or assistance.
Sincerely,
Sinch
Posted on Apr 11, 2024 - 15:31 UTC
External Maintenance - Toll-Free Number Provider
Apr 25, 2024 08:00-12:00 UTC
We are writing to inform you that our Toll-Free Number Provider will be performing planned maintenance at the times specified below:
Start Time: 2024-04-25 04:00 AM UTC
End Time: 2024-04-25 08:00 AM UTC
Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Posted on Apr 25, 2024 - 08:00 UTC
Start Time: 2024-04-25 04:00 AM UTC
End Time: 2024-04-25 08:00 AM UTC
Impact MT: Potential North America Toll-Free Number MT delays or failures
Impact MO: Potential North America Toll-Free Number MO delays or failures
Posted on Apr 25, 2024 - 08:00 UTC
Sinch Scheduled Maintenance - AU2 Site
Apr 25, 2024 12:00-16:00 UTC
We have a planned maintenance window for our AU2 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-04-25 12.00 - 16.00 UTC
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:52 UTC
Maintenance Window:
Date/time: 2024-04-25 12.00 - 16.00 UTC
Affected site: AU2
SMPP FQDN: au1-2.smpp.api.sinch.com
HTTP FQDN: au1-2.httpsms.api.sinch.com
ENUM FQDN: au1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:52 UTC
Sinch Scheduled Maintenance - EU1 Site
Apr 25, 2024 19:00-23:00 UTC
We have a planned maintenance window for our EU1 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-04-25 19.00 - 23.00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:39 UTC
Maintenance Window:
Date/time: 2024-04-25 19.00 - 23.00 UTC
Affected site: EU1
SMPP FQDN: eu1.smpp.api.sinch.com / smpp-eu1.clxcommunications.com
HTTP FQDN: eu1.httpsms.api.sinch.com / http-eu1.clxcommunications.com
ENUM FQDN: eu1.httplookup.api.sinch.com / enum-eu1.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:39 UTC
DI E-Mail 365 | Application Maintenance | PCR Number # PCRSDI-11081
Apr 28, 2024 01:00-02:00 UTC
Services :: DI E-Mail 365
PCR Number :: PCRSDI-11081
Start Date and Time (GMT):: 28th Apr 2024 01:00 UTC.
End Date and Time (GMT):: 28th Apr 2024 02:00 UTC.
Description:
We will be updating internal DB certificates during the maintenance .
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 15, 2024 - 06:38 UTC
PCR Number :: PCRSDI-11081
Start Date and Time (GMT):: 28th Apr 2024 01:00 UTC.
End Date and Time (GMT):: 28th Apr 2024 02:00 UTC.
Description:
We will be updating internal DB certificates during the maintenance .
Zero/No impact on traffic .
Impact:
No impact .
If you experience any issues during this maintenance , please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect and then option 1) and reference this notification.
Posted on Apr 15, 2024 - 06:38 UTC
Sinch Scheduled Maintenance - CA2 Site
Apr 29, 2024 07:00-11:00 UTC
We have a planned maintenance window for our CA2 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-04-29 07.00 - 11.00 UTC
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:49 UTC
Maintenance Window:
Date/time: 2024-04-29 07.00 - 11.00 UTC
Affected site: CA2
SMPP FQDN: ca1-2.smpp.api.sinch.com
HTTP FQDN: ca1-2.httpsms.api.sinch.com
ENUM FQDN: ca1-2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:49 UTC
Sinch Scheduled Maintenance - BR2 Site
Apr 29, 2024 07:00-11:00 UTC
We have a planned maintenance window for our BR2 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-04-29 07.00 - 11.00 UTC
Affected site: BR2
SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:59 UTC
Maintenance Window:
Date/time: 2024-04-29 07.00 - 11.00 UTC
Affected site: BR2
SMPP FQDN: br2.smpp.api.sinch.com
HTTP FQDN: br2.httpsms.api.sinch.com
ENUM FQDN: br2.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:59 UTC
Sinch Scheduled Maintenance - US1 Site
Apr 30, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US1 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-04-30 07.00 - 11.00 UTC
Affected site: US1
SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:54 UTC
Maintenance Window:
Date/time: 2024-04-30 07.00 - 11.00 UTC
Affected site: US1
SMPP FQDN: us1.smpp.api.sinch.com
HTTP FQDN: us1.httpsms.api.sinch.com
ENUM FQDN: us1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:54 UTC
Sinch Scheduled Maintenance - US7 Site
May 2, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US7 site where we are upgrading the SMSC Software.
Maintenance Window:
Date/time: 2024-05-02 07.00 - 11.00 UTC
Affected site: US7
SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:56 UTC
Maintenance Window:
Date/time: 2024-05-02 07.00 - 11.00 UTC
Affected site: US7
SMPP FQDN: us7.smpp.api.sinch.com
HTTP FQDN: us7.httpsms.api.sinch.com
ENUM FQDN: us7.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:56 UTC
Sinch Scheduled Maintenance - US3 Site
May 6, 2024 07:00-11:00 UTC
We have a planned maintenance window for our US3 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-05-06 07.00 - 11.00 UTC
Affected site: US3
SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:55 UTC
Maintenance Window:
Date/time: 2024-05-06 07.00 - 11.00 UTC
Affected site: US3
SMPP FQDN: us3.smpp.api.sinch.com / smpp-us3.clxcommunications.com
HTTP FQDN: us3.httpsms.api.sinch.com / http-us3.clxcommunications.com
ENUM FQDN: us3.httplookup.api.sinch.com / enum-us3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:55 UTC
Sinch Scheduled Maintenance - AU1 Site
May 6, 2024 12:00-16:00 UTC
We have a planned maintenance window for our AU1 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-05-06 12.00 - 16.00 UTC
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:51 UTC
Maintenance Window:
Date/time: 2024-05-06 12.00 - 16.00 UTC
Affected site: AU1
SMPP FQDN: au1-1.smpp.api.sinch.com
HTTP FQDN: au1-1.httpsms.api.sinch.com
ENUM FQDN: au1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:51 UTC
Sinch Scheduled Maintenance - CA1 Site
May 7, 2024 07:00-11:00 UTC
We have a planned maintenance window for our CA1 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-05-07 07.00 - 11.00 UTC
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:46 UTC
Maintenance Window:
Date/time: 2024-05-07 07.00 - 11.00 UTC
Affected site: CA1
SMPP FQDN: ca1-1.smpp.api.sinch.com
HTTP FQDN: ca1-1.httpsms.api.sinch.com
ENUM FQDN: ca1-1.httplookup.api.sinch.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:46 UTC
Sinch Scheduled Maintenance - EU3 Site
May 7, 2024 09:00-13:00 UTC
We have a planned maintenance window for our EU3 site where we are upgrading the SMSC software.
Maintenance Window:
Date/time: 2024-05-07 19.00 - 23.00 UTC
Affected site: EU3
SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:42 UTC
Maintenance Window:
Date/time: 2024-05-07 19.00 - 23.00 UTC
Affected site: EU3
SMPP FQDN: eu3.smpp.api.sinch.com / smpp-eu3.clxcommunications.com
HTTP FQDN: eu3.httpsms.api.sinch.com / http-eu3.clxcommunications.com
ENUM FQDN: eu3.httpsms.api.sinch.com / enum-eu3.clxcommunications.com
Impact MT & MO: No traffic impact expected
Impact Number Lookup: No traffic impact expected
If for any reason the maintenance is extended or cancelled we will advise you accordingly. Please contact support@sinch.com should you require further information or assistance.
Posted on Apr 11, 2024 - 14:42 UTC