We are observing 10DLC number provisioning to have resumed normal operation as a fix has been applied by the downstream provider.
Incident Start Time: 2024-04-24 21:08 UTC Incident End Time: 2024-05-09 14:19 UTC
Should customers encounter any further unexpected provisioning failures, please reach out to our support team at support@sinch.com for further assistance.
Posted May 09, 2024 - 23:01 UTC
Update
We are continuing to investigate this issue.
Posted May 09, 2024 - 18:01 UTC
Update
We are continuing to investigate this issue.
Posted May 08, 2024 - 17:01 UTC
Update
We are continuing to investigate this issue.
Posted May 07, 2024 - 15:01 UTC
Update
We are continuing to investigate this issue.
Posted May 06, 2024 - 13:10 UTC
Update
We are continuing to investigate this issue.
Posted May 05, 2024 - 12:37 UTC
Update
We are continuing to investigate this issue.
Posted May 04, 2024 - 04:02 UTC
Update
We are continuing to investigate this issue.
Posted May 03, 2024 - 01:01 UTC
Update
We are continuing to investigate this issue.
Posted May 02, 2024 - 00:03 UTC
Update
We are continuing to investigate this issue.
Posted Apr 30, 2024 - 23:02 UTC
Update
We are continuing to investigate this issue.
Posted Apr 29, 2024 - 22:00 UTC
Update
We are continuing to investigate this issue.
Posted Apr 28, 2024 - 20:03 UTC
Update
We are continuing to investigate this issue.
Posted Apr 27, 2024 - 19:10 UTC
Update
We are continuing to investigate this issue.
Posted Apr 26, 2024 - 18:26 UTC
Update
We are continuing to investigate this issue.
Posted Apr 25, 2024 - 18:05 UTC
Update
We are continuing to investigate this issue.
Posted Apr 25, 2024 - 09:22 UTC
Update
We are continuing to investigate this issue.
Posted Apr 25, 2024 - 03:00 UTC
Update
We are continuing to investigate this issue.
Posted Apr 25, 2024 - 00:02 UTC
Investigating
We are writing this to inform you that we are experiencing a temporary issue with T-Mobile campaign provisioning via our Number provisioning API.
Impact: 10DLC number provisioning requests may fail or be delayed.
Our engineers are currently working on resolving this issue as soon as possible. We will update this notification as soon as we receive any relevant news.