Starting on 2017-02-10 at 14:00 CET, Sinch experienced problems with a heavy load on the database, which resulted on some users not being able to verify through the SMS method. The Sinch Team was able to identify and resolve the issue. The service went fully operational on 2017-02-10 at 14:44 CET. The Sinch team has taken the proper actions to avoid such issues in the future.
We sincerely apologize for any inconvenience this caused to your business.
If you have questions about this issue or anything else, please write us at firstname.lastname@example.org
The Sinch Team