Customer Support - Ticketing System

Incident Report for Sinch

Identified

The issue has been identified and is tied to a larger ongoing issue with Microsoft services.
Posted Nov 12, 2026 - 19:34 UTC

Investigating

We are currently experiencing an issue with parsing emails into our ticketing system.

Impact: Customers may experience delayed or missing responses from support.

As an alternative in the meantime, please raise all tickets via our ticketing portal at support.sinch.com.
Posted Nov 12, 2026 - 19:14 UTC
This incident affects: Dashboard.sinch.com (Customer Support).